The SIAM Foundation Body of Knowledge also introduces the four most common SIAM structures: The SIAM Foundation Body of Knowledge (BoK) from Scopism Ltd defines SIAM as ″a management methodology that can be applied in an environment that includes services sourced from a number of service providers″.
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In 2019, the SIAM Foundation and Professional BoKs were revised to reflect changes in the SIAM and IT management landscape, including the publication of COBIT 2019 and ITIL 4. The SIAM Foundation BoK was then followed by the SIAM Professional BoK in 2017 and the associated SIAM Professional certification. It is linked to the global SIAM training and certification scheme launched by EXIN, a Dutch certification organisation and Scopism.
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This BoK is available for free download from the Scopism website. In 2016, Scopism, a management consultancy, worked with a team of experts from companies and independents including Atos, TCS and Sopra Steria to create the SIAM Foundation Body of Knowledge. SIAM is a rapidly developing area of service management, and one that is closely associated with multiple disciplines including IT service management, enterprise architecture, organisational change management, quality management and risk management. This new service integration capability provided governance and coordination to encourage service providers to work together to drive down costs and improve service quality. This new approach reduced the duplication of activities in the service providers, and introduced the concept of a ‘service integrator’. The methodology was initially designed for the Department of Work and Pensions to obtain better value for money from services delivered by multiple service providers, and specifically to separate service integration capabilities from systems integration and IT service provision. Īccording to the SIAM Body of Knowledge, the term ‘service integration and management’ or SIAM, and the concept of SIAM as a management methodology originated in around 2005 from within the UK public sector, which was also the source of other best practice methodologies such as ITIL®. In UK government it is seen as a way for large governmental IT organisations to better manage and control multi-sourced operations, by compiling (and then sharing between themselves) their best practices and their most successful management methods. It should not be confused with the term System integration. The term SIAM was predated by the term Service Integration which has been in use since at least 2009. It has expanded beyond IT services to be used for many different types of business service. SIAM thinking has developed to aid that management challenge. The use of multiple suppliers can incur large management overhead costs and lead to difficulty in managing end to end (E2E) services.
Sourcing from multiple suppliers allows an organization to maintain in-house technical teams or large single source suppliers, and become more adaptable by taking advantage of competitive marketplace behaviors which incentivise cost reduction and leverage innovation. Please help improve this article if you can. There might be a discussion about this on the talk page. This article appears to contain a large number of buzzwords.
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